Strategic CSM — GovCon & AI-Driven Adoption
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Customer Service/HelpDesk
Job Description & How to Apply Below
Visible Thread, LLC is seeking a hands-on Customer Success Manager to own a portfolio of Gov Con customers across Defense, IT Services and Healthcare. You will onboard, train, drive adoption, and turn usage into real value while partnering with product and support teams.
With 5+ years in customer success or SaaS, you’ll manage 30+ accounts and $1M+ ARR, identify renewal and upsell opportunities, and communicate clearly to stakeholders. Competitive salary and private insurance available.
Our group is growing, and we are hiring a Strategic CSM — Gov Con Growth & AI-Driven Adoption in Arlington, VA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Arlington, VA, United States.
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