Director, Access Strategy and Capacity Management

Director, Access Strategy and Capacity Management

Director, Access Strategy and Capacity Management

VHC Health – Arlington, Virginia Full-Time | Main Hospital Campus

The Director, Access Strategy and Capacity Management provides strategic and operational leadership for patient access, capacity planning, scheduling optimization, access analytics, and performance improvement across VHC Health Medical Group. The Director develops and executes strategies to improve appointment availability, optimize provider capacity, strengthen referral conversion, enhance scheduling and call center performance, reduce avoidable capacity loss, and improve the patient experience.

The Director leads Access Governance and partners with executive, physician, clinical, operational, Information Technology, and Epic leaders to establish Medical Group access standards, remove barriers to care, and implement sustainable operational improvements. This role establishes performance goals, monitors results, and provides data-informed recommendations that support decision-making, resource allocation, and Medical Group growth.

The Director is accountable for measurable improvement in access performance, capacity utilization, workflow standardization, governance implementation, and operational outcomes.

VHC Health is a nationally recognized, independent health system known for clinical excellence, innovation, physician engagement, and exceptional patient outcomes.

Highlights include:

• Ranked among the top hospitals in Virginia and the Washington, DC metropolitan region by U.S. News & World Report
• Multiple "A" Hospital Safety Grades from The Leapfrog Group
• CMS 5-Star Overall Hospital Quality Rating
• Magnet® designation for nursing excellence
• Accredited with Commendation by the American College of Surgeons Commission on Cancer (CoC)
• Independent health system with strong physician leadership and administrative support
• Modern ambulatory and inpatient oncology infrastructure with continued investment in cancer services
• Located in Arlington, Virginia - consistently ranked among the best places to live in the United States with immediate access to Washington, DC
• At VHC Health, physician leaders have the opportunity to meaningfully influence strategy, operations, quality, and growth while practicing in a collaborative and highly respected clinical environment.

The Director, Access Strategy and Capacity Management leads patient access, scheduling optimization, capacity planning, and performance improvement across VHC Health Medical Group. This role develops and implements strategies to improve appointment availability, provider capacity, referral conversion, operational efficiency, and patient experience while partnering with clinical, operational, and technology leaders to drive sustainable access transformation.

• Lead patient access, scheduling, and capacity management strategies across the Medical Group.
• Establish and oversee access governance standards, policies, and performance metrics.
• Monitor access, referral, scheduling, and call center performance through analytics and reporting.
• Drive initiatives that improve appointment availability, provider utilization, referral conversion, and workflow efficiency.
• Partner with operational, clinical, physician, and IT leaders to implement process and technology improvements.
• Develop and monitor performance improvement plans to achieve access and capacity goals.
• Lead change management, stakeholder engagement, and adoption of standardized workflows and best practices.
• Provide strategic recommendations and performance updates to organizational leadership.

• Bachelor's degree in Healthcare Administration,…