Senior Engineer- Parts and Service

Our Story

Dover Food Retail (DFR) is a leading manufacturer of display cases, specialty products, refrigeration systems, power systems, and comprehensive services. DFR leads the industry by innovating the next generation of glass doors and intelligent merchandising technologies that keep food safe under the brands Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers fresh thinking, reassuring our customers that they choose the best when they choose to work with Dover Food Retail.

Senior Engineer, Parts & Service

Richmond, VA

We are looking for a Senior Engineer to join our Product Engineering team who will be responsible for supporting our Parts and Service organization and our new Sustaining Project workflow.

This engineer will support all Parts and Service engineering activities around legacy parts, store remodels, and refrigerator display case retrofits. The engineer will also be a core participant of our New Customer Request workflow and be responsible for evaluating and executing new customer requests projects.

Our ideal candidate will demonstrate strong engineering rigor, problem‑solving skills, and an ability to drive engineering projects to completion to satisfy business and customer expectations.

• Execution of engineering deliverables to satisfy project timelines.
• Utilize 3D CAD software to create and revise display case components as needed.
• Prepare Bills of Material (BOM) to define required components and coordinate engineering activities to support project timelines.
• Assist manufacturing in troubleshooting production issues related to product and component design.
• Ensure designs comply with codes and agency listings (UL, NSF, DOE), and collaborate with external agencies as needed to understand the impact of compliance and regulations on products.
• Prepare preliminary and conceptual designs for customer submittal drawings.
• Collaborate with cross‑functional teams on process and product improvement projects.
• Manage projects from end to end, including scoping, resource allocation, project planning, task assignment, risk assessment, and project reporting. Ensure projects are delivered on time and on budget.
• Possess knowledge of reverse engineering processes and the ability to handle reverse engineering 3‑D scanners.
• Identify and mitigate technical risk within each project.
• Demonstrate the ability to manage multiple projects, solve difficult and complex problems, and collaborate with a cross‑functional team.
• Travel to project sites as required for engineering deliverables (Domestic Travel