Emergency Communications Technician II

Compensation Grade: PS11B

Salary Range: $28.00-$46.20

Opening Date: October 24, 2025

Closing Date:

As an Emergency Communications Technician II, you will receive and create calls for service, both emergency and non‑emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and e‑mail. The primary communication with the first responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

This is a full performance Emergency Communications Technician position that includes all aspects of 9‑1‑1 Communications:
Call Taking, Virginia Criminal Information Network (VCIN) entry and clearing, Police Radio Dispatch and Fire & Rescue Dispatch. Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety, located at Ronald Reagan Washington National Airport. Receives, creates, processes, and relays emergency and non‑emergency communications via various public safety communications equipment, and dispatches police, fire, and emergency medical services (EMS) at Airports Authority locations, Dulles Toll Road, Access Road, and to mutual aid jurisdictions.

Performs administrative tasks related to national and state law enforcement databases and verbally communicates with First Responders via radio and telephone. Monitors the Airports Authority Security Systems and responds to alarms that are identified as Level One (highest priority). This response includes camera review, contact with the person who set off the alarm, or sending police to resolve the alarm.

Performs related functions.

• Determine the nature of service requested and dispatch police, fire, or EMS unit(s), in accordance with needs at times in a fast‑paced and stressful atmosphere.
• Maintain constant contact with dispatched unit(s) and relay information between units, as needed, verbally communicating with First Responders primarily via radio communications.
• Coordinate mutual aid response(s) with participating jurisdictions.
• Perform administrative tasks to include preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases.
• Use proper broadcast procedures, and calm emotionally distraught callers, as necessary.
• Route and/or re‑route or transfer calls appropriately. Provide excellent customer service to all parties you interact with, whether an internal MWAA person, external partner, or traveling public.
• Perform ECT‑level maintenance on public safety communication equipment and general office equipment.
• Attend in‑service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.
• Provide credible testimony in court.
• Perform multiple tasks at once such as speaking, listening, and typing.
• Perform other duties as assigned.

• Two years of progressively responsible experience as a public safety dispatcher within the last five years.
• Must be able to obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire.
• Ability to read and interpret maps to direct dispatched units or answer questions from callers needing assistance.
• Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures.
• Knowledge of and ability to apply VCIN or NCIC procedures.
• Skill in the use of a variety of public safety communications equipment in accordance with regulations.
• Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations.
• Skill in using a computer, and modern office suite software, with emphasis on computer‑aided dispatch systems and public safety databases, to include a two‑way radio system and 9‑1‑1 telephone system.
• Ability to work essential/emergency personnel schedule (including 5 workdays/ 2‑off days, weekends, holidays, inclement weather, and emergency callbacks).
• The Metropolitan…