Public Service Aide

Public Service Aide

The Arlington County Police Department (ACPD) is currently seeking motivated and service-minded Public Service Aides to join our team and serve a diverse and engaged community.

ACPD's Public Service Aides are permanent, full-time employees who are considered non-sworn, uniformed personnel within the Police Department and provide service to the community by performing parking enforcement-related and support functions to the department's sworn Police Officers. Public Service Aides support Four Key Initiatives. Public Service Aides fulfill their role as visible members of public safety within the community by:

• Patrolling assigned areas and enforcing parking regulations, including meters, residential permit zones, and posted restrictions;
• Verifying parking payments and permits and issuing citations or warnings for violations;
• Responding to complaints regarding parking violations, blocked access, abandoned vehicles, and other parking-related concerns;
• Documenting violations through accurate notes, photographs, citations, and reports;
• Operating ticket citation devices, parking payment and permit systems, and other enforcement technologies;
• Coordinating authorized vehicle removals and assisting with special events and traffic operations;
• Explaining parking regulations and providing professional customer service to the public;
• Preparing for administrative hearings and testifying in court regarding citations and enforcement actions; and
• Performing additional duties as assigned.

The ideal candidate will have strong written and verbal communication skills, be comfortable interacting with the public to provide information and services which may include diffusing tense interactions while enforcing parking regulations, and explaining County or State licensing requirements.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered.

Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

Required Skills:

• Community Planning
• Computer Proficiency
• Interpersonal Skills
• Problem Solving
• Reading and Writing