Patient Service Specialist

Patient Service Specialist

Arlington, VA | Full-Time | Onsite

Are you passionate about helping patients and providing exceptional customer service? We're seeking a dependable and professional Patient Service Specialist to join a busy outpatient healthcare practice in Arlington, VA. This position serves as the primary front desk point of contact and plays a critical role in ensuring a positive patient experience from check-in to check-out.

If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering outstanding service, we'd love to hear from you!

What You'll Do

+ Greet patients and create a welcoming, professional experience

+ Check patients in and out for appointments

+ Complete patient registration and verify demographic information

+ Schedule appointments and coordinate follow-up visits

+ Answer incoming phone calls and assist patients with questions and requests

+ Maintain and update patient records within the EMR system

+ Support physicians and clinical staff with administrative needs

+ Assist with insurance processing and appointment management using multiple computer applications

+ Balance patient interactions, phone support, and computer-based responsibilities throughout the day

+ Provide exceptional customer service while managing a high-volume front desk

What We're Looking For

+ Previous experience in a medical office, patient registration, medical reception, or healthcare customer service role

+ Strong customer service and communication skills

+ Excellent multitasking and organizational abilities

+

Experience with EMR/EHR systems preferred

+ Comfortable navigating multiple computer applications

+ Reliable attendance and punctuality

+ Ability to work independently as the primary Patient Service Specialist onsite

+ Professional, patient-focused attitude

Work Environment

+ Collaborative healthcare setting supporting three physicians and clinical staff

+ Sole Patient Service Specialist onsite, making reliability and accountability essential

+ Fast-paced environment with a mix of patient interaction, administrative work, and phone support

+ Approximately:

+ 33% patient-facing responsibilities

+ 33% phone support

+ 33% computer and administrative tasks

+ Free onsite parking available

+

Please note:

Metro access is not practical for this location

Schedule

+ Monday: 6:30 AM 3:00 PM

+ Tuesday: 10:30 AM 7:00 PM

+ Wednesday: 6:30 AM 3:00 PM

+ Thursday: 10:30 AM 7:00 PM

+ Friday: 6:30 AM 3:00 PM

Why Apply?

+ Stable full-time opportunity with a well-established healthcare practice

+ Friendly and supportive team environment

+ No weekends required

+ Opportunity to make a direct impact on the patient experience

+ Gain valuable healthcare administration and patient services experience

+ Consistent weekday schedule

Job Type & Location

This is a Contract to Hire position based out of Arlington, VA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee…