Hospitality Supervisor - William F. Bolger Center

Job Description

As the Front Desk Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth and efficient check‑in/check‑out experiences, resolving guest concerns, and maintaining a high standard of service. You’ll work closely with other departments and play a key role in the day‑to‑day success of the property.

This position is for an evening (PM) shift. Candidates must have open availability and a strong commitment to working evening hours.

COMPENSATION:
The Hourly rate for this position is $28.00 to $28.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits, Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

• Supervise daily operations of the front desk to ensure smooth and efficient guest service check in and check out functions
• Assist with training new front desk employees and provide ongoing performance feedback
• Monitor check‑in/check‑out processes, ensuring accuracy and adherence to company policies
• Handle escalated guest complaints, service recovery, and conflict resolution diplomatically
• Coordinate closely with housekeeping, maintenance, and other departments to ensure timely room readiness and guest satisfaction
• Prepare shift reports and relay important information to staff and management
• Handling of guest mail, messages and special deliveries
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager
• Full understanding and utilization of the property management system
• Familiarization with night audit function
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well‑versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• 2+ years of front desk, guest services, or hospitality experience
• 1+ year of supervisory or team lead experience (preferably in a hospitality or customer‑facing role)
• Strong verbal and written communication skills
• Excellent time management and multitasking abilities
• Strong organizational abilities.
• Availability to work flexible schedules, including evenings, weekends, and holidays
• Experience training and coaching front desk or guest service teams
• Proficient with property management systems preferred but not required (e.g., OPERA, Maestro)
• B…