Hilton Towers Arlington VA - Bell Attendant

Hilton Towers Arlington VA - Bell Attendant

Address: 950 N Stafford Street, Arlington, VA, 22203

Job Description

Responsible for transporting guests to and from the hotel to local area attractions, assisting guests with recommendations for restaurants and tourist activities, and supporting front desk operations. Primary responsibilities include driving guests to designated locations, assisting with luggage, maintaining vehicle cleanliness, and concierge duties to accommodate guests during their stay.

• High School diploma or equivalent required; experience in a hotel or related field preferred.
• Valid driver's license for applicable state.
• Acceptable MVR (Motor Vehicle Driving record); minimum of one year driving experience.
• Clear communication skills.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high‑pressure situations while maintaining composure and objectivity.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance per Aimbridge Hospitality standards and scheduling.
• Maintain high standards of personal appearance and grooming, including correct uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests pleasantly.
• Load and unload luggage carts; escort guests to rooms; check/store luggage for arrivals and departures.
• Deliver messages, flowers, and packages to guest rooms.
• Complete room changes.
• Maintain current listings of local attractions, special events, and transportation guides.
• Assist housekeeping with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps, and directions as required.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed, emphasizing company amenities.
• Other duties as required.
• Access back‑of‑house areas and sensitive information (Hotel Safe, Master Keys, guestrooms, Storage/Liquor Room, secured file cabinets).
• Drive safely on behalf of the company for business reasons.
• Maintain high level of trust, responsibility, reputation, good character, and sound judgment.

• Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Nestled in the upscale Ballston area, adjacent to a Washington, D.C. metro station, the Hilton Arlington offers elegant accommodations with the latest technologies, just minutes from major attractions. It is connected to the Ballston Common Mall shopping center and several office buildings by a skywalk. The Ballston metro station transports guests to downtown Washington, D.C. Guests at the Arlington Hilton can relax in signature Serenity beds and enjoy an in‑room movie on flat‑screen TVs.

With an on‑site restaurant and a state‑of‑the‑art business center, guests have access to everything needed for an enjoyable stay.