Room Attendant

Overview

B.

F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has operated for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 hospitality professionals.

This position is responsible for cleaning guestrooms and public areas to

B.

F. Saul Company Hospitality Group quality standards. It assists guests by providing friendly, courteous, and professional service, including adherence to health regulations, and follows high standards of quality to ensure guest satisfaction.

B.

F. SAUL COMPANY HOSPITALITY GROUP’S CORE VALUES

Our Big 3 highlights the most important standards we strive to achieve:

• Happy, professional team members who demonstrate aggressive friendliness.
• A clean, crisp, safe property where everything works.
• Guests and team members receive all that they expect ... plus a little bit more.

Each team member is empowered to satisfy guests, ensuring their willingness to return. As a team member, your support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your own success as well as that of the hotel.

• Know our hotel
• Present a polished image
• Smile and practice the 10-5 rule
• Cleanliness is everyone’s job
• Details make the difference
• Safety is no accident
• Consistently provide service excellence
• Follow up and follow through
• Find a way to say “yes”
• Create a “wow”

• Customer Focus
• Priority Setting
• Teamwork
• Adaptability
• Self/Workload Management
• Attention to Detail

• Cleanliness:
  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linens, rooms, and equipment are clean and in working order.
• Guest Service:
  Accountable for guest satisfaction as it pertains to housekeeping service. Responds to requests in a positive and timely manner while providing high-quality service. Works as a team player to meet guest and department needs and contributes to other departments as necessary. Follows Holiday Inn’s guest service recovery program.
• Safety/
  
  Risk Management:
  
  Maintains a clean and safe work area in compliance with brand, local, state, and federal regulations. Inspects rooms for maintenance needs and reports issues. Uses chemicals safely and follows procedures for incidents and hotel emergency procedures.
• Self-Management:
  Plans, organizes, and prioritizes work; adheres to attendance, grooming, appearance standards, and department procedures. Attends required meetings and uses equipment and supplies properly.

• High school diploma or GED preferred.
• Hotel housekeeping/laundry experience preferred. Detail-oriented, customer-focused, and able to perform duties in a repetitive and fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required. EEO AA M/F/Vet/Disabled

B.

F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source:
Hospitality Online