Rooms and Events Coordinator - Hilton Arlington National Landing

Job Description

Rooms and Events Coordinator - Hilton Arlington National Landing (HOT0C67J)

Hilton Arlington National Landing
2399 Jefferson Davis Highway
Arlington, VA 22202

The beautiful Hilton Arlington National Landing is seeking a full-time Rooms and Events Coordinator to join their team! This beautiful, 393-room hotel is in National Landing, less than five minutes from Ronald Reagan National Airport and only three blocks to the metro for easy access to downtown DC, five miles away.

The ideal candidate for this position will possess one (1) year hotel experience, either at the front desk or in reservations. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: knowledge of the hotel reservation management system OnQ and/or Delphi FDC.

Candidates should be available to work business hours Monday through Friday with some flexibility to come in early/stay late, as well as some weekends/holidays as needed.

$24.00 per hour.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401(k) plan and company match to help save for your retirement
• Hilton Shares:
  Employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• * Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Organize, plan and prioritize duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handle phone calls, e‑mails and greet clients for Catering and Events in a professional, courteous manner.
• Process group reservation information including rooming lists, suites, resumes and billing requirements.
• Communicate and verify information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
• Process reservation request calls as appropriate, assisting internal and external customers.
• Coordinate and implement department activities and projects.
• Provide clerical support and assistance to management on special projects as needed.
• Input programs into booking systems, manage VIP guest arrangements, and coordinate site visits.
• Create and communicate documents including but not limited to BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
• Work with affiliate groups.
• Assist clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems and processes.
• Make decisions and solve problems by analyzing and evaluating issues and determining the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.
• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!