Strategic Design & Lead

Attainx Inc.

Location: Washington, DC area;
Hybrid-Remote

Clearance: Favorably Adjudicated Tier 3 / Secret Clearance (or higher)

Citizenship: U.S. Citizenship Required

Pending Contract Award

Attain

X Inc. is seeking a highly experienced Strategic Design & Experience Lead (SDEL) to serve as the Government’s primary design thought partner and customer experience strategist supporting the DoD’s Military Community and Family Policy (MC&FP) effort. The SDEL will bridge Outreach & Engagement and IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community.

This role requires a creative leader who can combine vision and execution—fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences across digital platforms.

• Minimum of five (5) years shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprise systems.
• Minimum of five (5) years with human-centered design, analysis of user feedback and behavioral data, and/or creative or brand strategy.
• Minimum of three (3) years providing design vision and innovation strategies to senior leadership, Program Managers, and product owners that align with organizational goals and objectives.
• Minimum of three (3) years applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization.
• Experience developing UX strategies incorporating journey mapping, usability testing, and iterative design in agile website and application development environments—including native mobile applications—in support of enterprise initiatives and mission objectives.
• Experience interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals.
• Certifications in usability or UX design, project/program leadership (e.g., PMP, PgMP), human-centered design, or analytics/marketing.
• Experience providing support for large Department of Defense contracts with a preference for MC&FP or related support activities.

• Bachelor’s degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business.

• Serve as the primary customer experience strategist and design partner to Government leadership.
• Collaborate across O&E and IT/Cyber/Data teams to ensure cohesive, accessible, and user-driven design solutions.
• Translate insights from user research, behavioral data, and stakeholder feedback into actionable design and content strategies.
• Develop and maintain digital experience standards and brand guidelines that promote consistent, modern, and inclusive user experiences.
• Guide the integration of human-centered design into enterprise system modernization and communications initiatives.
• Lead design thinking workshops, journey mapping sessions, and usability testing to identify opportunities for improvement.
• Recommend and implement data-informed strategies that enhance engagement and accessibility across digital channels.

We are proud to offer competitive compensation and benefits packages to include paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short Term Disability.

Attain

X is an equal employment opportunity employer, we are committed to providing a workplace that is free from discrimination based on Title VII of the Civil Rights Act, VEVRAA and Section 503, or other status protected by applicable federal, state, local, or international law. These protections also extend to applicants.

If you are an individual with a disability and would like to request a reasonable workplace accommodation, please send an email to Human Resources indicating the specifics of the assistance needed.