Senior Desktop Support Specialist
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2025-11-18
Listing for:
Medium
Full Time
position Listed on 2025-11-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Job Title: Senior Desktop Support Specialist
Location: Arlington VA
Job Type: Full-Time
Clearance Required: Secret Clearance or previous DOD experience highly preferred
Job Description:
We are seeking a skilled and motivated Senior Desktop Support Specialist to join our team. In this role, you will provide advanced IT support and troubleshooting for end-users in a dynamic environment. You will ensure the smooth operation of desktop systems, applications, and network connections, with a focus on maintaining security and efficiency.
This position requires a proactive problem-solver with excellent communication skills and a strong technical background.
Responsibilities- Provide advanced desktop support for hardware, software, and network-related issues.
- Troubleshoot and resolve system errors, performance issues, and connectivity problems.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Support operating systems, applications, and security software in compliance with company policies.
- Respond to and resolve escalated tickets from junior support staff.
- Maintain detailed documentation of incidents, resolutions, and support activities.
- Assist with user account management, including Active Directory and access permissions.
- Coordinate with IT teams to implement upgrades, patches, and new technologies.
- Ensure compliance with Department of Defense (DOD) security standards and protocols.
- Train and mentor junior IT support staff as needed.
- Security+ CE Certification.
- 3+ years of IT support experience in a desktop support or similar role.
- Strong knowledge of Windows operating systems, Office 365, and common IT support tools.
- Experience with Active Directory, group policy management, and network troubleshooting.
- Excellent problem-solving and customer service skills.
- Active Secret Clearance or previous DOD experience.
- Experience with ticketing systems like Service Now or Remedy.
- Strong written and verbal communication skills.
$75,000 - $95,000 a year
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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