Implementation Manager

Company Description

Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, Logistics, and Modernization teams with AI-enabled Applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.

We are seeking an experienced professional to drive robust software adoption across Govini’s SaaS user base and manage a team of Implementation Engineers.

In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives. You will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to your direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, staffing plans, and account opportunities and risks.

You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track performance of teams and individuals.

You understand the US Government and Defense acquisition processes and the importance of effective and efficient program management, supply chain risk management, and program and technology modernization. You ask hard, uncomfortable questions. You have a professional acumen that allows you to lead conversations with top government agency officials. You know there are always multiple answers to hard problems, and you know how to engage in a constructive dialogue to find the best path forward.

Success in this role requires deep expertise in Govini’s software and data, strong communication and organizational skills, and the ability to lead and influence people, not just through words but by example. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects simultaneously.

You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal.

This role is a full-time position located out of our office in Arlington, VA.

This role requires 50% travel to client sites across the United States.

• Hire, train, and lead a team of software Implementation Engineers
• Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle
• Develop expertise in Govini’s customers, offerings, and data, and support customers as a Govini product and data expert
• Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
• Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
• Execute the successful implementation of software and data to Govini’s customers and address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
• Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.
• Use coding languages (SQL, Python) to conduct technical platform configuration and data integration and provide technical guidance to Implementation Engineers
• Capture client feedback, surface user problems, and elicit user needs and workflows…