Senior Business Process Consultant

Overview

iTech AG is seeking a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant helps organizations define and optimize security response processes using Service Now. This role collaborates closely with security teams to align workflows, increase operational efficiency, and strengthen incident response capabilities.

• Conduct process discovery and future-state design sessions focused on Vulnerability Response, Security Incident Response, and Platform Analytics.
• Guide customers through backlog development, story writing, and sprint readiness.
• Recommend best-practice processes for threat handling, vulnerability management, escalation paths, and reporting.
• Support integration strategies that unify data from security tools (SIEM, scanners, SOAR platforms).
• Ensure solutions support measurable security outcomes and compliance frameworks.

• 3-5 years in security operations, vulnerability management, or process consulting.
• Strong understanding of Service Now Sec Ops applications.
• Exceptional facilitation, documentation, and advisory skills.
• Service Now CSA and Sec Ops certifications preferred.
• Experience designing integrations and custom platform solutions. Strong interpersonal skills with a proven track record of providing excellent customer service.
• Excellent writing and communication skills with attention to detail.

• Bachelor's degree in a related field or an additional 4 years of related experience.

• Pursuant to a government clearance, U.S. citizenship is required.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.