Support Analyst

Marymount University is looking for a Support Analyst to join the Information Technology Support team. The role involves troubleshooting, repairing and installing faculty and staff computers (including classroom support) and providing support for all audio/visual equipment.

The support analyst will also provide IT helpdesk support for all university residents, commuters and alumni students.

• Identify, diagnose and resolve problems for users of university/student computer software and hardware.
• Install and maintain end‑user workstations, laptops, printers and peripherals.
• Repair faculty, staff and student computer hardware and software.
• Provide one‑on‑one end‑user problem resolution over the phone.
• Respond promptly to IT help desk ticket inquiries.

• Train users on system updates and virus/spyware removal/detection.
• Set up and use various audio/visual equipment.
• Perform other duties as assigned.

Associate’s degree (AA) or two‑year equivalent, or equivalent combination of education and experience.

1 to 2 years of related experience. IT support (hardware and software) including helpdesk support, computer repair and networking.

Required:

HDI Desktop Support Technician certification or ability to obtain upon hire. Desirable:
CompTIA A+, MSCA, ACMT and/or ITIL.

No direct accountability for financial transactions.

None.

Advanced knowledge of Windows OS, Mac OS X, Microsoft Office, hardware/software diagnostics and troubleshooting, virus/malware removal, remote access, networking basics; basic audio/visual equipment knowledge.

None.

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission.

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• Entry level

• Full‑time

• Information Technology

• Higher Education