Support Analyst

Apply for the Support Analyst role at Marymount University
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Marymount University is looking for a support specialist to join the Information Technology Support team. This position will perform troubleshooting, repair, and installation of all university faculty and staff computers (including classroom support) and provide support for all audio/visual equipment. Additionally, the role will provide IT helpdesk support for all university residents, commuters, and alumni students.

• Identifies, diagnoses, and resolves problems for users of university/student computer software and hardware.
• Installs and maintains end‑user workstations/laptops, printers, and peripherals.
• Repairs faculty/staff/student computer hardware/software.
• Provides one‑on‑one end‑user problem resolution over the phone.
• Responds/follows‑up promptly to IT help desk ticket inquiries.

• Trains users on system updates and virus/spyware removal/detection.
• Sets up and uses various A/V equipment.
• Performs other duties as assigned.

Education Associate’s degree (AA) or two‑year equivalent, or equivalent combination of education and experience.

Experience 1 to 2 years of related experience. IT support (hardware and software) including helpdesk support, computer repair, and networking.

Licenses or Certifications Required: HDI Desktop Support Technician certification or ability to obtain upon hire. Desirable:
CompTIA A+, MSCA, ACMT, and/or ITIL.

Financial Responsibility No direct accountability for financial transactions.

Supervision None.

Special Knowledge Advanced knowledge of Windows OS, Mac OS X, Microsoft Office, hardware/software diagnostics and troubleshooting, virus/malware removal, remote access, networking basics; basic audio/visual equipment knowledge.

Special Working Conditions None.

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission.

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