Senior Technical Support Specialist

Overview/ Job Responsibilities

We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white‑glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge‑level support experience that prioritizes responsiveness, discretion, and technical excellence.

• Deliver highly responsive, concierge‑level support for VIPs, including executives, government leadership, directors, and mission‑critical personnel.
• Provide efficient in‑person and remote assistance with minimal disruption to VIPs’ schedules and responsibilities.
• Perform tailored device setups, personalized configurations, and rapid issue resolution.
• Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non‑technical explanations.
• Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.
• Escalate security or operational risks proactively; collaborate with engineering to drive resolution.

Required Qualifications:

• Bachelor’s degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
• Hands‑on experience with Mac Books and Apple mobile devices.
• Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
• Proven experience delivering high‑touch, white‑glove support to VIPs or executive leadership.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong customer service, communication, and problem‑solving skills; ability to de‑escalate issues calmly and effectively.
• Must be eligible to obtain a Department of Homeland Security EOD clearance (Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Preferred Qualifications:

• Experience with Service Now.
• Jamf 200, 300, or 400 certification(s).
• Apple ACSP or ACTC certification.
• Experience in federal environments or organizations with strict security requirements.
• Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.

Welcome to Sev1

Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1

Tech, our mission is clear:
Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1

Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website:
Sev1

Tech Careers and use the hashtag #joinSev1

Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out