ServiceNow HAM Implementation Specialist

OVERVIEW

iTech AG is seeking a Service Now Hardware Asset Management (HAM) Developer to support the configuration, customization, and integration of the Service Now HAM module in alignment with Department of Energy (DOE) and Hanford Mission Integration Solutions (HMIS) requirements. This role is responsible for enabling end-to-end lifecycle management of IT hardware assets, ensuring accurate asset tracking, CMDB alignment, and compliance with established governance, quality assurance, and configuration management standards.

Working under the direction of the Service Now Technical Architect and Functional Lead, the HAM Developer will implement out-of-the-box (OOTB) capabilities, develop automated workflows, integrate discovery and inventory data sources, and support testing, reporting, and knowledge transfer activities. The position plays a critical role in establishing Service Now as the authoritative system of record for hardware assets and associated configuration items.

• Configure and implement Service Now Hardware Asset Management (HAM) functionality, including asset models, lifecycle states, and normalization rules.
• Develop and maintain HAM workflows and automation supporting hardware request, approval, deployment, transfer, and retirement processes.
• Integrate hardware asset data with the Service Now CMDB, ensuring alignment with the Common Service Data Model (CSDM).
• Configure and validate integrations with discovery and inventory sources (e.g., SCCM, Service Now Discovery, data imports).
• Establish and maintain relationships between hardware assets and configuration items to support ITOM Visibility and CMDB accuracy.
• Implement data quality, reconciliation, and governance controls to ensure accuracy, completeness, and compliance of hardware asset data.
• Support testing, defect resolution, and acceptance testing (UAT) for HAM functionality.
• Develop and support HAM dashboards, reports, and documentation to enable operational visibility and stakeholder reporting.
• Participate in knowledge transfer and training activities, supporting long-term sustainment and operational readiness.

• 5–8 years of overall IT experience, with 3–5 years of hands-on Service Now implementation experience.
• Direct experience implementing Service Now Hardware Asset Management (HAM) in an enterprise environment.
• Strong experience with:
  Service Now asset tables and CMDB;
  Business Rules, Client Scripts, UI Policies, Flow Designer;
  Import Sets, Transform Maps, and integrations.
• Experience working in regulated or government environments (DOE, federal, or equivalent) is strongly preferred.
• Ability to work independently and collaboratively in a multi-team, matrixed project environment.

• Bachelor’s degree
• Service Now CSA
• Service Now CIS-HAM

• Service Now CAD

Ability to obtain and maintain a Public Trust

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.