PC Technician III for Service and Delivery

About the Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market.

Service & Delivery Technician III – Safeway – McLean, VA (Hybrid – Remote & On‑Site)

Signed bonus: $2,000.

As a Service & Delivery Technician III, you will support retail stores and backstage facilities across the Safeway network. Your key responsibilities include repairing and deploying a wide range of hardware and software, troubleshooting and providing remote support, and ensuring high service level agreements are met.

• Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices, and retail locations.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, and self‑checkout & point‑of‑sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Install new hardware and software.
• Provide IT support to customers and meet service level agreement goals.
• Interface with all corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.

• High school graduate; AA/AS/BA/BS degree preferred or 3+ years of technical/training/hardware certifications preferred.
• 5+ years of technical systems experience with 2+ years of technical support preferred.
• 2+ years of retail business experience preferred.
• Experience with retail store systems, technology systems, and hardware preferred.
• Experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• Knowledge of iOS and Android.
• Self‑checkout experience preferred.
• Ability to follow written/verbal instructions and draw valid conclusions.
• Ability to work independently and collaborate in a matrixed organization.
• Mechanically inclined; can lift up to 50 pounds and perform equipment installations.
• Valid driver’s license and a safe driving record; owns a vehicle.
• Flexible to work a variety of shifts, including day, evening, overnight, and on‑call support.
• Strong sense of urgency, business ethics, dependability, and follow‑through.

• Mid‑Senior level

• Full‑time

• Information Technology