Mobile Device Management Support

Mobile Device Management Support

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end‑to‑end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results.

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DMI, LLC is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area.

Serve as a user liaison covering basic computer system end‑user operations, including but not limited to system sign‑on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers.

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Engineering, or some other closely related academic field.
• Strong knowledge of a Mobile Device Management System, preferably Microsoft InTune, MAAS
  360, and/or Apple Business Management.
• High proficiency with Excel (table joins, v‑lookup, pivot tables, etc.)

• You have hands on experience as a Service Desk Technician or 3 to 5 years of IT experience.
• You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (Service Now preferred).