Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Amazon Web Services (AWS) is hiring a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org.

This role drives enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services.

• Develop and execute customized success plans with customer enterprise adoption strategy and business goals for respective service domain.
• Develop and scale customer success programs through respective service domain teams and partner success team.
• Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption.
• Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
• As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
• Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
• Develop governance frameworks for sustainable adoption at scale across domains.
• Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
• Drive customer advocacy through success story documentation and advocacy program participation.
• Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
• Analyze trends in customer requests and pain points to identify potential product improvements.

• Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner.
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience.
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Travel up to 15% of the time.
• 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics.
• Understanding of the Software Development Life Cycle.

• Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application.
• Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
• Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.