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Technical Support IT Consultant

Service Desk QA Lead: ServiceNow, Metrics & Coaching

Job in Arlington, Arlington County, Virginia, 22201, USA
Listing for: DMI (Digital Management, Inc.)
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Job Description & How to Apply Below
A leading digital services provider in Arlington, Virginia is seeking a Service Desk Quality Analyst to ensure top quality support for its federal customers. The ideal candidate will have a Bachelor's degree in Computer Science or Engineering or equivalent experience in a Service Desk environment. The role involves managing quality programs, reviewing performance metrics, and coaching team members. Successful applicants must hold Service Now and ITIL certifications, with a strong focus on continuous improvement and accountability.

Competitive compensation and a commitment to employee development are offered.
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