Community Manager, Matterport

Community Manager, Matterport
Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

Matterport, a CoStar Group (NASDAQ: CSGP) industry‑leading brand, is transforming the built world through its pioneering 3D digital twin and AI‑driven spatial data platform. By combining immersive technology, precision data, and advanced visualization capabilities, Matterport empowers professionals across the manufacturing, energy, and industrial sectors to design, operate, and maintain facilities in entirely new ways.

The Community Manager will be the voice and pulse of Matterport’s social media community. You’ll engage directly with followers, customers, and creators across our global social platforms, helping turn conversations into meaningful relationships and user advocacy. You’ll work in lockstep with the Social Media Manager Lead and collaborate with marketing, customer success, and product teams to create an authentic, on‑brand experience that reflects Matterport’s innovation and leadership in 3D digital twin technology.

• Engage daily with Matterport’s online communities across platforms including Linked In, Instagram, X (Twitter), Facebook, and You Tube.
• Respond to comments, questions, and messages in a timely, brand‑aligned manner.
• Monitor social sentiment, flag trends or opportunities, and identify potential advocates or user stories.
• Build and manage relationships with industry influencers, creators, and partners.
• Support content creation by surfacing user‑generated content and community insights.
• Collaborate with the social media team to develop community‑driven campaigns and engagement initiatives.
• Track community KPIs and provide reports on growth, engagement, and brand sentiment.
• Manage moderation and uphold Matterport’s community guidelines to ensure a positive brand experience.

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person college/university.
• 3+ years experience in social media management, community management, or digital marketing, ideally within tech, SaaS, or proptech.
• Deep understanding of social media best practices and trends across platforms.
• Excellent written communication and interpersonal skills.
• Comfortable engaging with professional audiences (B2B) as well as creative communities (e.g., real estate agents, photographers, designers).
• Experience using social media management and analytics tools (e.g., Sprout Social, Hootsuite, Sprinklr).

• Experience managing global or multilingual communities.
• Familiarity with Matterport or 3D visualization tools.
• Background in real estate, architecture, construction, or related industries.
• Familiarity with Microsoft Office Suite and Teams.

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance‑based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage:
  Medical / Vision / Dental / Prescription Drug, Life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services for individuals and family.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent).
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

We welcome all qualified candidates who are…