ServiceNow Architect

Opportunity

CACI is seeking a Service Now Architect to design highly complex, mission‑critical scoped and global applications for the Department of Homeland Security. As a Senior Architect you will lead development team architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support development teams working alongside architects, developers, scrum masters, business analysts and testers focused on the delivery of a critical case management application.

As the ideal candidate you will be able to think critically in solving urgent mission issues, supporting end‑to‑end platform development from back‑end configuration to Self‑Service Portals.

* 3 days a week onsite in Arlington, VA are required*

• Serve as primary technical point‑of‑contact for projects.
• Ensure quality of work delivered by technical teams, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and Service Now Implementation Best Practices.
• Understand customer requirements, translate to high‑quality technical solutions, and communicate and deliver them to clients.
• Support development teams to write/estimate stories, monitor developers’ work, and own overall quality and delivery of development.
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
• Perform Sprint demos and deliver any purchased development artifacts, documentation, and knowledge transfer activities.
• Collaborate with Development Managers to monitor for scope creep and resolve critical path technical issues.
• Mentor architects and developers on technical design standards and best practices.
• Maintain expert knowledge of the Service Now platform and products.
• Research technology partner or other vendor solutions in context of client requirements for integration.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
• Actively participate in agile daily scrums and ceremonies, updating stories daily in Service Now documenting development progress and collaborating across platform teams.
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
• Provide technical guidance and support to junior and mid‑level staff.
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
• Create and maintain system design and operations documentation.
• Ensure all development is created in alignment with Service Now Technical Best Practices.

Required:

• U.S. citizen with the ability to attain DHS EOD.
• BA + 15 years applicable experience.
• Must be able to report onsite weekly in Arlington, VA.
• 1 or more active Service Now certifications.
• Extensive understanding of the ways in which Service Now can be configured and customized and scripting within the tool.
• Experience integrating Service Now with external systems through SOAP or REST web services.
• Experience with Okta and SSO technologies.
• Experience using the Workflow Editor to configure workflows.

Desired:

• Experience Service Now ITSM, ITAM, Sec Ops, and scoped applications.
• Experience with Service Now Customer Service Mgmt. (CSM).
• Experience with custom Service Now apps built using Angular.

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated…