Sr. Program Manager, Business Process & Tools Development , Grocery Stores

Position: Sr. Program Manager, Business Process & Tools Development , Worldwide Grocery Stores
This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

This cross-functional role focuses on developing scalable tools, optimizing processes, and building mechanisms that support multiple strategic teams across Amazon's One Grocery merchandising operations organization. The position serves as a critical bridge between the Central Selection & Insights Team, Macro Space Planning Team, Trade Planning Team, and Vendor Experience team, ensuring more efficient processes to feed data-driven decision-making.

Team Context:
The candidate will oversee processes that support teams driving selection strategy, store space planning, seasonal event execution, and vendor engagement, enabling streamlined decision-making, cross-functional coordination, and scalable mechanisms that improve how we plan, merchandise, and partner across the broader grocery business.

Key job responsibilities
Process Development & Optimization:

• Create, scale, and optimize business processes across all four teams to enhance efficiency, transparency, and effectiveness

• Identify, analyze, and improve existing business procedures for optimization and higher efficiency

• Streamline business development processes to support selection, space planning, trade execution, and vendor management operations

• Build plug-and-play solutions to solve customer problems in new ways

• Develop and implement launch plans to pilot and roll out platforms across teams

Tools & Mechanism Development:

• Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection, macro space planning, trade planning, and vendor experience functions

• Create mechanisms that support operational requirements and standards

• Define requirements and tool selection for centralized project intake, project and portfolio management

• Develop infrastructure for critical planning tasks (OP1/OP2/SPS planning)

Cross-Functional Collaboration:

• Act as liaison between Central Selection & Insights, Macro Space Planning, Trade Planning, and Vendor Experience teams, as well as cross-functional stakeholder teams

• Facilitate trade-off discussions in terms of schedule, scope, and resources

• Maintain strong communication with category teams, operations, supply chain/in-stock and vendor management teams, among others

Program Management:

• Manage workback schedules and oversee program documentation

• Drive continuous improvement of tools, processes, and analytics

• Develop user testing plans and ensure quality control

• Create and execute communication plans for process and tool rollouts

• Conduct post-implementation reviews and capture learnings

Stakeholder Management:

• Define RACI matrices for cross-functional initiatives

• Ensure appropriate stakeholder engagement through meetings, reviews, and communications

• Present progress and recommendations to leadership teams

• Manage expectations across multiple teams with competing priorities

BASIC QUALIFICATIONS:

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- Strong analytical and problem-solving skills with ability to work across multiple teams

- Experience with data analysis tools (Excel at advanced level)
- Demonstrated experience leveraging automation and AI tools (including generative AI, machine learning, and intelligent workflow systems) to streamline processes, reduce manual effort, and drive operational efficiency
- Excellent written and verbal communication skills
- Proven ability to manage complex, cross-functional projects with significant business impact
- Demonstrated ability to influence without authority across multiple teams

PREFERRED QUALIFICATIONS:

- Experience with SQL, data visualization tools (Tableau, Quick Sight), or business intelligence platforms
- Background in retail, grocery, or e-commerce…