AMS​/Nimble Application Administrator; Contractor

Position: AMS/Nimble Application Administrator (Contractor)

Position Summary

The American Translators Association (ATA) is seeking a dynamic and strategic Nimble Application Administrator to oversee the configuration, optimization, and daily management of the Nimble Association Management System (AMS), built on the Salesforce platform. This role supports membership operations, engagement activities, and core association business functions by ensuring the AMS environment is stable, accurate, user-friendly, and aligned with organizational needs.

The ideal candidate will have hands‑on experience with AMS platforms, a strong understanding of the full association lifecycle (membership, events, certifications, committees, eCommerce), and solid Salesforce administrative skills tailored to the Nimble environment.

This is a contracted position.

Key Responsibilities Nimble AMS Administration

Administer and configure the Nimble AMS platform, including Membership, Events, Subscriptions, Education Department, Products, eCommerce, Community Hub and other core modules.

• Manage user profiles, permissions, roles, and page layouts to ensure proper access and functionality.
• Maintain system configurations, including fields, objects, record types, workflows, flows, automation rules and page templates.

Salesforce Platform Management

Perform standard Salesforce administrative tasks (reports, dashboards, validation rules, flows, data imports, troubleshooting).

• Keep the system current with Salesforce and Nimble AMS seasonal releases, assess impacts and coordinate updates.
• Ensure data integrity, maintain governance rules, and support cleanup, deduplication and quality assurance efforts.

Business Process Support

Partner with membership, finance, events, marketing, and program teams to understand requirements and translate them into technical configurations.

• Optimize and document key processes such as membership renewal cycles, event registration, financial transactions and customer service workflows.
• Support staff training, create user documentation, and serve as the primary point of contact for AMS‑related questions.

Data Integration & Reporting

Develop and maintain reports and dashboards for operational teams and leadership.

• Assist with data loads, migrations, and audits to support business initiatives.
• Monitor data quality and ensure compliance with organizational standards and privacy practices.
• API integration with Word Press is highly desired.

User Support & Troubleshooting

Provide Tier 2 support for system issues, escalating to developers or vendors when needed.

• Troubleshoot and resolve issues within Nimble AMS, Community Hub and related integrations.
• Communicate system changes, updates and best practices to internal users.

• Maintain documentation of procedures, SOPs, training guides
  , and tech onboarding for new staff.
• Field and triage staff tech support and troubleshooting.

Vendor & Integration Coordination

Collaborate with Nimble AMS support and Salesforce partners for escalated issues or enhancement requests.

• Assist with integrations between Nimble AMS/Salesforce and third‑party tools such as marketing automation platforms, payment processors, financial systems and learning management systems.

Required Qualifications

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field is preferred. Equivalent combination of education and relevant work experience may also be considered.

• 2–4+ years of experience administering Salesforce systems;
  Salesforce Administrator certification strongly preferred.
• 1–3+ years of hands‑on experience with Nimble AMS or another Association Management System (Nimble experience strongly preferred).
• Solid understanding of association business processes (membership cycles, dues, events, committees, certifications).
• Experience working with Salesforce tools such as Flows, Process Builder, Reports & Dashboards, Data Loader and Experience Cloud.
• Strong analytical, problem‑solving and system troubleshooting skills.
• Excellent communication skills and ability to work collaboratively with business stakeholders.

Preferred Qualifications

• Prior experience in an association, nonprofit, or membership‑driven organization.
• API integration.
• Familiarity with Community Hub configuration and customization.
• Experience with integrated platforms: marketing automation (Mailchimp), financial systems (Blue Pay), or LMS systems (Learn Worlds).
• Basic understanding of Salesforce (Nimble) security, profiles, permission sets and sharing rules.

About ATA

ATA’s mission is to promote the recognition of professional translators and interpreters, to facilitate communication among its members, to establish standards of competence and ethics, to provide its members with professional development opportunities, and to advocate on behalf of the profession.

About the Position

• 25 hours per week (remote).
• This is a contracted position.
• Must work between the hours of 9:00 am – 5:00 pm (EST), Monday – Friday.

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