ServiceNow Principal - Top Secret​/SCI - Arlington, VA

Overview

Seize your opportunity to make a personal impact as a Service Now SME supporting a national security program for our prestigious client at the highest levels of the government in the heart of our nation’s capital. As a Service Now SME
, you are the foundation of our overall approach to Service Now Migration. You act as the subject matter expert for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

This is a full time on-site position at our client's site in Arlington, Virginia.

At GDIT, people are our differentiator. As a Service Now SME
, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Service Now SME joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

• Service Now Workflow Migration: Map, analyze, and translate legacy business workflows into Service Now, aligning them with Service Now’s capabilities and best practices.
• Legacy Application Integration: Work closely with business units to port functionality from a legacy application into Service Now, ensuring critical business logic and requirements are retained in the new system.
• Service Now Improvements: Identify limitations or gaps in the current Service Now implementation and propose workflow-driven improvements or customizations to enhance efficiency and user experience.
• Database Management: Manage backend databases supporting Service Now environments; maintain data integrity and optimize database performance.
• Data Migration & Queries: Create and optimize SQL/T-SQL queries for reporting and data migration, ensure data quality during transitions, and troubleshoot data-related issues in Service Now contexts.

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (required).
• Required Experience: At least 6 years of relevant experience in enterprise application support or development (migrating or supporting platforms like Service Now).
• Service Now Knowledge: Strong working knowledge of Service Now platform architecture and workflow design, including configuring forms, building custom workflows (Flow Designer), and understanding key Service Now modules.
• SQL
  
  Skills:
  
  Mid-level expertise in SQL and T-SQL for writing queries, creating stored procedures, and handling data migration tasks within enterprise databases.
• Scripting: Proficiency in JavaScript for Service Now scripting (client scripts, business rules) and potential SharePoint customizations. Familiarity with other scripting or automation tools is a plus.
• On-Premises Environment: Experience supporting and deploying applications in on-premises server environments, with understanding of maintenance, patching, and upgrade processes for locally hosted systems.
• Certifications: CompTIA Security+ required. Service Now certifications are a plus – for example, Service Now System Administrator/Developer certification.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Desired
  
  Experience:
  
  SharePoint Expertise - Proficiency with SharePoint Server 2013 and 2019 (on-premises), including hands-on experience migrating from 2013 to 2019 and a deep understanding of the feature differences between versions.
• Location: On Customer Site, Arlington, VA.

• Flexible work schedule
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays