Sr. Program Manager, Business Process & Tools Development , Grocery Stores

Description

This cross-functional role focuses on developing scalable tools, optimizing processes, and building mechanisms that support multiple strategic teams across Amazon’s One Grocery merchandising operations organization. The position serves as a critical bridge between the Central Selection & Insights Team, Macro Space Planning Team, Trade Planning Team, and Vendor Experience team, ensuring more efficient processes to feed data-driven decision-making.

The candidate will oversee processes that support teams driving selection strategy, store space planning, seasonal event execution, and vendor engagement, enabling streamlined decision-making, cross-functional coordination, and scalable mechanisms that improve how we plan, merchandise, and partner across the broader grocery business.

• Create, scale, and optimize business processes across all four teams to enhance efficiency, transparency, and effectiveness
• Identify, analyze, and improve existing business procedures for optimization and higher efficiency
• Streamline business development processes to support selection, space planning, trade execution, and vendor management operations
• Build plug‑and‑play solutions to solve customer problems in new ways
• Develop and implement launch plans to pilot and roll out platforms across teams

• Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection, macro space planning, trade planning, and vendor experience functions
• Create mechanisms that support operational requirements and standards
• Define requirements and tool selection for centralized project intake, project and portfolio management
• Develop infrastructure for critical planning tasks (OP1/OP2/SPS planning)

• Act as liaison between Central Selection & Insights, Macro Space Planning, Trade Planning, and Vendor Experience teams, as well as cross-functional stakeholder teams
• Facilitate trade‑off discussions in terms of schedule, scope, and resources
• Maintain strong communication with category teams, operations, supply chain/in‑stock and vendor management teams, among others

• Manage workback schedules and oversee program documentation
• Drive continuous improvement of tools, processes, and analytics
• Develop user testing plans and ensure quality control
• Create and execute communication plans for process and tool rollouts
• Conduct post‑implementation reviews and capture learnings

• Define RACI matrices for cross-functional initiatives
• Ensure appropriate stakeholder engagement through meetings, reviews, and communications
• Present progress and recommendations to leadership teams
• Manage expectations across multiple teams with competing priorities

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Strong analytical and problem‑solving skills with ability to work across multiple teams
• Experience with data analysis tools (Excel at advanced level)
• Demonstrated experience leveraging automation and AI tools (including generative AI, machine learning, and intelligent workflow systems) to streamline processes, reduce manual effort, and drive operational efficiency
• Excellent written and verbal communication skills
• Proven ability to manage complex, cross‑functional projects with significant business impact
• Demonstrated ability to influence without authority across multiple teams

• Experience with SQL, data visualization tools (Tableau, Quick Sight), or business intelligence platforms
• Background in retail, grocery, or e-commerce operations
• Experience partnering with technical teams on tool development
• Knowledge of Agile development methodologies and project management tools (Asana, JIRA)
• Experience with selection strategy, space planning, trade planning, or vendor management processes
• Tr…