Infrastructure Operations Manager

Job Description:

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. We aim to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions seeks a talented and experienced Infrastructure Operations Manager with a proven track record in a Department of Defense (DoD) customer environment. This experience is crucial for effective integration with a government multi-contractor team.

The Infrastructure Operations Manager's role is unique. It offers the opportunity to manage and oversee personnel and subcontractor personnel, liaise with third-party vendors, ensure compliance with information assurance and network operations, and provide comprehensive reporting and continuous improvement across infrastructure operations.

Roles and Responsibilities:

• Manage and perform activities related to the PWS, including oversight of personnel, subcontractors, and third-party vendors. Ensure compliance with all applicable guidelines, policies, standards, procedures, and directives.
• Oversee Information Assurance Vulnerability Management updates, ensuring all systems are tested, evaluated, deployed, and documented. Ensure the operation of the DoD Transport network is compliant with federal DoD, Army guidelines, and security directives.
• Host and attend meetings and briefings, providing guidance, feedback, and written summaries. Support senior and executive-level management briefings with high-level and technical documents.
• Review all work products for technical correctness and ensure documentation adheres to DoD and federal regulations and guidelines.
• Continually assess and recommend process improvements, personnel alignment, and technology to enhance program efficiency.
• Ensure all staff meet the required qualifications and are fully trained in internal processes. Maintain up-to-date training records for all personnel.

Qualifications/Experience:

• Knowledge of maintaining the operational status of a Tech Control facility.
• Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
• Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this call order.
• Oral and written communication experience with the highest level of management.
• Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9.
• Can provide technical direction and supervision in coordinating, restoring, and reporting functions necessary to maintain transmission paths and facilities effectively.
• Knowledge of industry-accepted standards and best practices related to Information Management Operations and IT Service Management (ITSM) best practices.
• Knowledge of handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
• Defense Intelligence Agency (DIA) adjusted clearance Top Secret, SCI eligible.

Education/Certifications:

• Bachelor's degree in an IT-related field (required)
• ITIL Cert (Recommended)