IT Customer Service Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services (AFS) is seeking an IT Operations Service Analyst to provide technical support to AFS people in the Arlington, VA office, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

• Receive and respond to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate.
• Exhibit proficient technical skills and excellent customer service.
• Complete hardware upgrades and repairs, troubleshoot software, and complete other technical and non‑technical tasks as necessary.
• Work on special projects as needed.
• Work hours are 8 AM – 5 PM, Monday through Friday, in the office, with frequent overtime. Hours are not flexible.
• Occasional travel to other offices may be required.

• Minimum 6 months experience in:
• Support/troubleshooting Microsoft Windows 11
• Support/troubleshooting M365
• Providing customer service
• Proven ability to work independently and as a team member
• Must be a U.S. citizen

• Good communication (oral and written) and interpersonal skills
• Strong attention to detail and excellent customer service
• CompTIA A+ certification
• Microsoft Desktop certification(s)
• Mobile device (Android, iOS) support
• Experience repairing Dell laptops
• Previous work on US Federal engagements

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland
. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. () We accept applications on an on‑going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$61,700—$109,400 USD

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex,…