Client Services Asset Management Lead

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

BI Full 6C (T4) Job Family:
Contract Management

Job Qualifications:

Skills:

Data Analysis, Problem Solving, Program Management

Certifications:

None

Experience:

10 + years of related experience US Citizenship

Required:

Yes

Job Description:

We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

HOW YOU WILL MAKE AN IMPACT Perform IT hardware asset management functions and responsibilities in a large enterprise Strong understanding of IT asset management software, inventory management, and data analysis tools crucial. Strong organizational and project management skills to handle complex asset lifecycle tasks Analyze data to identify trends, optimize spending, and report on asset status Monitor, review and analyze incident management performance metrics and recurring issues/requests.

Proactively make recommendations for prevention and resolution. Manage and/or support special projects

REQUIRED QUALIFICATIONS Bachelor’s Degree in Information Technology, Business Administration, or a related field 10+ years of experience as outlined above performing IT hardware asset management functions and responsibilities in a large enterprise. Strong understanding of IT asset management software, inventory management, and data analysis tools crucial. ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification is required by the customer to be considered for this role.

Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers

Location:

Onsite in Arlington, VA M-F. Candidate must reside within the DC/MD/Northern VA area. U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly…