Customer Account Manager

Customer Account Manager

CACI International Inc, a leading provider of expertise and technology to government enterprise and mission customers, is seeking a dedicated professional to join our team as a Customer Account Manager (CAM) for the DISA J6 in the National Capital Region (NCR).

This critical role serves as the primary liaison for all Information Technology (IT) requirements, representing CACI's commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington, VA, at the heart of our nation's defense infrastructure. We are looking for a candidate who understands the gravity and importance of supporting our military's IT needs and can uphold the highest standards of professionalism and integrity in this role.

Responsibilities include:

• Maintain accountability of all high priority IT requirements, manage requirements from creation to completion.
• Ensure customer satisfaction, coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) to satisfy customer's IT requirements.
• Analyze customer IT requirements, recommend preferred solutions that optimize engineering, management, and cost parameters.
• Support diagnosis, resolution, and documentation retention of IT problems for customers.
• Coordinate test and evaluation of hardware and software being considered for implementations.
• Utilize JSP policies, procedures, and toolsets to assist with managing and satisfying customer IT requirements.
• Report to management on all IT requirements on a regular basis, escalate requirements that need immediate attention and/or are high priority for customers.
• Schedule:
  
  Full-time;
  Travel:
  Occasionally

Qualifications required:

• Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
• Minimum DOD Secret Clearance to start.
• Basic Information Technology understanding.
• Excellent communication skills, both oral and written.
• Strong organizational skills.
• Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
• Must have good work ethics and show diligence in work performed.
• Must take initiative and ownership of customer requirements and tasks.
• Proficient in the use of Microsoft Office and web-based interfaces.
• Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
• Experience in supporting large organizations (10000+ users).
• Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
• Experience with using MS Project, MS Visio, SharePoint, and Remedy.
• Experience supporting large Federal Government agencies, especially DoD and the Army.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities…