IT Monitoring and Event Management Lead

Application Performance, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

Regular

None

None

BI Full 6C (T4)

IT Infrastructure and Operations

Application Performance, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

None

5 + years of related experience

Yes

Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

• Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment.
• You will ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement.
• Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents.
• Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.

• 5+ years of Monitoring & Event Management experience.
• 3+ years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services.
• ITIL 4 Foundation or ITIL 5 Foundation Certification is required by the customer to be considered for this role.

High School Diploma. College Preferred.

• Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment.
• Proficiency in Service Now Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration.
• Integrating automation for alerts and operational efficiencies.
• Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent)
• Experienced running incident bridge calls and delivering outage updates.
• Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis.
• Understanding of the operation of Zwa Blank and Service Now
• Automation Scripting skills (Powershell preferred)

• Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM).
• Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation.
• Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics.

• Proven leadership and team management in high pressure, 24x7 environments.
• Clear, concise communicator for technical and non technical stakeholders;
• Customer focus and ability to coordinate with vendors and third party providers.

Arlington, VA. Will be onsite 5 days a week.

Able to obtain and maintain a “High Risk’ Public Trust. US Citizenship is required.

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