Applications Support Associate

Applications Support Associate# Bridge Careers## Applications Support Associate Apply:
Remote:
Arlington Corporate Office, Arlington,Virginia:
Atlanta Office, Atlanta, Georgia:
Dallas Corporate Office, Dallas,Texas:
Salt Lake City Office, Sandy, Utah:
Full time:
Posted 4 Days Ago:
JR104964
** Make an impact
** Bridge Property Management (affiliate of Bridge Investment Group) runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As an
** Application Support Associate** (
** Technology Operations Associate)**, you're their go-to for help. You'll solve support requests, work directly with the people who use our systems, and test new releases before they go live.  We're building a new technology team at BPM, so you'll help shape how support works from the start. It's a strong first step into an IT support career, with room to learn and grow.
* Resolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our Service Now ticketing system
* Troubleshoot issues across our platforms (Yardi, Rent Cafe, Blue Moon, Domuso, BILT, Smart Rent) and find the root cause, not just the symptom
* Set up, change, and remove Yardi user access in coordination with HR and property operations
* Escalate to software vendors when needed and follow through to resolution
* Test software updates before release and report whether they're ready
* Document your fixes in tickets and knowledge base articles, and flag repeat issues across properties
* Support new property onboarding, property sales, and data cleanup projects as needed  
** What you should bring
**** Required
* ** Experience with a property management software system, such as Yardi, Real Page, MRI, or similar
* Experience handling support requests in a ticketing or help desk system, such as Service Now, Zendesk, or Freshworks. We'll train you on Service Now
* A step-by-step approach to troubleshooting and clear, friendly communication with people at every level
* Strong organization and attention to detail
** Preferred
* ** Hands-on experience with Yardi Voyager, Rent Cafe, or Service Now
* Experience with Blue Moon, Domuso, BILT, Smart Rent, or Yardi CRM IQ and Compliance Manager
* Experience with software testing or release validation
* Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience  
** Why This Role
** By joining Bridge, you'll be part of a team where the technology space for our property management business launched just a year ago, so the work you do will make a real impact on how we support our communities. You'll get a strong foundation for an IT career, working on a different mix of problems every day in close partnership with the business and the technology team that rolls out new tools.

We value solving problems well over closing the most tickets.  The anticipated wage scale for this role is $75,000 up to $78,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Bridge Property Management is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations
** Benefits Overview
** Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‐being of our employees. Benefits eligibility and availability vary based on position, employment status (full‐time or part‐time), and length of service, and…