Citizen-Centric CX/UX Researcher
Listed on 2026-11-04
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IT/Tech
Technical Writer, Data Analyst, UI/UX Design, Digital Media & Production
Tech Flow, Inc. seeks a CX/UX Researcher to support the Department of Homeland Security in shaping citizen experiences across DHS products and services, with a focus on human-centered delivery.
The role involves identifying actionable data sources, evaluating systems and processes, and developing journey maps that detail citizens’ needs, motivations, and pain-points. You will create a high-level implementation plan including a pilot project and schedule to validate the strategy, and present
We would love to welcome a new Citizen-Centric CX/UX Researcher to our organisation in Arlington, VA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Arlington, VA, United States.
This opportunity is part of our work in Marketing & Media, IT & Technology.
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