Salesforce Platform Analyst

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

At Battelle, you'll have the opportunity to do more than develop software—you'll help transform complex business challenges into innovative technology solutions that drive mission-critical outcomes across the organization. As a Salesforce Platform Analyst , you'll work at the intersection of business and technology, partnering with stakeholders to design, build, and optimize enterprise applications that improve how work gets done.

As a Salesforce Platform Analyst, the selected individual will configure, deliver and support Salesforce solutions across Sales Cloud, Marketing Cloud and integrated applications to support high-priority Sales and Marketing processes. Working closely with process owners, the analyst learns and understands business requirements, analyzes available data, and determines the optimal technical solution. This role serves as a critical bridge between business and technology teams, translating business needs into actionable technical requirements and delivering solutions from initial concept through post-production support.

This position is a hybrid opportunity located in our corporate offices in either Columbus, OH or Crystal City, VA.

• Configure and Administer Sales Cloud and Marketing Cloud; own the Salesforce security model, managing user provisioning, licenses, profiles, permission sets, roles, and multi-factor authentication.

• Develop proof-of-concepts to validate understanding of complex business requirements, iterating to refine and finalize solution design

• Extend the platform with programmatic solutions where declarative options are insufficient (AMPscript, SSJS, Apex invocable actions, LWC), partnering with developers on more complex code

• Manage configuration changes and deployments through a controlled release process (sandboxes, change sets, or CI/CD tooling) in alignment with architectural, governance, and information security requirements

• Build and maintain reports, dashboards, and Marketing Cloud analytics to support sales and marketing leadership

• Facilitate information-gathering sessions with sales, marketing, and process owners to analyze processes, identify challenges, and surface opportunities for improvement

• Translate business requirements into user stories and actionable configuration tasks with clear acceptance criteria

• Evaluate configure-vs.
  
  -customize-vs.
  
  -App Exchange options and develop best-fit recommendations to address process and systems gaps

• Develop detailed estimates for schedule, labor, and contractor needs

• Adhere to project management methodology and produce all required artifacts and documentation.

• Support end-users following deployment, participate in continuous improvement initiatives, and provide consultation and guidance to stakeholders.

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline; five years of experience as developer; or an equivalent combination of education and experience

• 3+ years of experience designing, customizing, implementing, integrating, and supporting Salesforce solutions, including Sales Cloud, and Marketing Cloud, or related Salesforce technologies in an enterprise environment

• Hands-on experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce,…