Deputy Program Manager; JSP​/DISA)

Platform Prime Full Time Arlington, VA, US

2 days ago Requisition

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary

We are seeking an experienced Deputy Program Manager (DPM) to support the management, execution, and delivery of enterprise IT services for the Defense Information Systems Agency (
DISA
) Joint Service Provider (
JSP
) program. The DPM will work closely with the Program Leads and Executives to oversee daily operations, technical service delivery, contract performance, and cross-functional teams supporting mission-critical Department of Defense (DoD) environments.

The Deputy Program Manager will provide programmatic and operational leadership across a diverse portfolio of enterprise IT services, encompassing platform and core infrastructure operations, investigative search support, mission application operations and maintenance, enterprise messaging, mainframe services, regional IT operations, and IT service continuity and disaster recovery. This role is responsible for ensuring seamless coordination across technical teams, maintaining service delivery standards, and supporting the availability, reliability, and security of mission-critical IT systems.

The ideal candidate will possess strong technical knowledge, proven program management experience, and the ability to effectively engage government stakeholders, manage competing priorities, and ensure contractual requirements, performance objectives, and mission priorities are achieved. This position is full-time onsite at the Pentagon and requires an
active Secret clearance or higher to start.

Key Responsibilities

• Assist with oversight of program execution, contract deliverables, schedules, budgets, staffing, and performance across multiple technical service areas to ensure alignment with program objectives and contractual requirements.
• Coordinate daily operations and provide leadership to technical and operational teams supporting DISA JSP enterprise IT services.
• Monitor program performance against contractual requirements, service-level agreements (SLAs), key performance indicators (KPIs), and established quality standards.
• Support workforce planning, resource allocation, risk management, and continuous process improvement.
• Serve as designated representative when required, ensuring continuity of program leadership and customer support.

• Provide operational oversight of enterprise IT infrastructure, platform services, core systems, mission applications, messaging environments, and continuity operations.
• Coordinate cross-functional technical teams to ensure system availability, operational efficiency, and timely resolution of service delivery issues.
• Support incident management, problem resolution, change management, disaster recovery readiness, and service improvement initiatives.
• Ensure technical activities align with program objectives, customer requirements, and established performance standards.
• Identify operational challenges and collaborate with technical leadership to implement effective solutions.
• Maintain effective working relationships with DISA JSP government representatives, contracting personnel, technical stakeholders, and senior leadership.
• Prepare and deliver program status reports, executive briefings, performance reviews, and operational updates.
• Participate in technical working groups, program management reviews, and customer coordination meetings.
• Support compliance with applicable DoD cybersecurity requirements, contractual obligations, security policies, and operational standards.
• Identify program risks, performance gaps, and operational challenges, implementing corrective actions and mitigation strategies.

Minimum Qualifications

• Minimum of 7 years of relevant program management, project management, or technical leadership experience.
• Demonstrated experience managing technical teams, projects, or enterprise IT service delivery operations.
• Strong understanding of the program management lifecycle, including planning, execution, performance monitoring, risk…