IT Manager

We are seeking a hands-on, highly autonomous IT Manager to take full operational ownership of our enterprise infrastructure, cloud environments, and security posture. Reporting directly to executive leadership, this role serves as the primary technical authority for our entire IT footprint-balancing day-to-day systems administration, network security, user support, and modern AI tool integration with the proactive infrastructure management, documentation, and vendor oversight needed to keep our business running seamlessly.

Work location is hybrid and must be able to travel to the company's multiple work locations and server locations in the Washington DC metro area.

• Hyperconverged Infrastructure (HCI) & Hybrid Environments: Direct, hands-on administration of offsite colocation data center infrastructure centered on Dell VxRail HCI clusters running VMware vSphere and vSAN storage architecture; maintain network segmentation, storage policies, and compute allocation across isolated Development, Testing, and Production (Dev/Test/Prod) cluster environments, executing routine health checks, node maintenance, and firmware upgrades.
• AWS Cloud Administration & Dev Support: Manage multi-account AWS environments, including IAM role-based access policies, VPC networking, security groups, billing/cost optimization, and infrastructure provisioning across segregated Development, Testing, and Production (Dev/Test/Prod) cloud environments to support internal software development life cycles and deployment pipelines.
• Microsoft 365 Tenant Administration: Manage complete Microsoft 365 administration-including Entra  (Azure AD), Conditional Access policies, Exchange Online, Teams, Data Loss Prevention (DLP), and SharePoint architecture, site permissions, and document governance.
• Branch Office & Network Operations: Oversee network perimeter firewalls, routing, enterprise Wi-Fi, and secure site-to-site connectivity across two serverless branch office locations supporting hybrid staff collaboration.
• AI Tool Integration & Workflow Automation: Evaluate, deploy, and administer enterprise AI tools (such as Microsoft Copilot, ChatGPT, or Claude) and generative workflows to automate routine IT operations, streamline ticket resolution, and optimize overall department productivity.
• Vendor & Lifecycle Management: Manage relationships with hardware OEMs (Dell/VMware Pro Support), cloud providers, ISPs, software vendors, and colocation facilities; oversee SLA performance, contract renewals, and hardware life cycles.

• Tier 1–3 Escalations: Serve as the sole escalation point for Tier 1–3 technical support and system issues, resolving tickets within established Jira Service Desk SLAs.
• Identity & Access Management: Manage user onboarding, offboarding, system provisioning, and access management tied to formal role-based access control (RBAC) matrices.

• Experience: 8+ years of progressive, hands-on systems administration and IT operations experience in an enterprise or sole-administrator environment.
• Virtualization & HCI: Proven expertise administering hyperconverged infrastructure (Dell VxRail), VMware vSphere, and vSAN storage pools across multi-environment (Dev/Test/Prod) setups.
• Cloud Platforms: Demonstrated proficiency with AWS Cloud Administration (IAM, EC2, S3, VPCs) supporting software development environments, and Microsoft 365 Tenant Management (Entra , SharePoint, Exchange, Conditional Access).
• Networking & Security: Deep working knowledge of enterprise firewalls, network subnets, VPNs, enterprise Wi-Fi controllers, and endpoint security.

• Process &…