Vendor Analyst

Base Pay Range

$40.00/hr - $55.00/hr

• 3+ years of prior customer relations and/or vendor management experience in a leadership capacity.
• Detail oriented with strong data analytics background.
• Ability to manage multiple competing priorities.
• Demonstrated ability to present data to leadership.

• Proven capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership.
• Ability to understand contractual language.
• Experience in an Agile environment.
• Familiarity with Conferencing Technologies (Cisco, Web Ex, Crestron, MS Teams, Projection and Displays, DSP, XIO Cloud, TMS, etc.).

• Understand Conferencing services from infrastructure, software and networking components, associated SLAs and products.
• Participate in contracting process, terms and spend approval that affect the operation of the service.
• Coordinate delivery/installation/refresh activities and develop key service processes/deliverables.
• Manage and support creation, maintenance and delivery of customer/user documentation.
• Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers and Contractors to oversee daily operations of Conferencing Services offerings.
• Review detailed invoicing and resolve billing issues before payment is released.
• Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs.
• Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and Major Incident management activities.
• Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc.
• Logistics and Project Management – Create and maintain project schedules and deliverables related to Conference Room Technology Refreshes.

Mid–Senior level

Contract

Project Management

• Medical insurance
• Vision insurance
• 401(k)

Professional Recruiter at Insight Global