Bilingual Call Center Representative

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We are seeking a Bilingual Call Center Representative (Spanish & English) to support our team in facilitating clear communication across departments. This role involves assisting with conversations between Spanish-speaking individuals and English-speaking staff or clients, ensuring that information is exchanged accurately and effectively.

The ideal candidate will be comfortable handling a variety of communication needs, including calls and real-time support, while maintaining professionalism and cultural sensitivity. This position plays an important role in helping our organization create an inclusive environment where diverse groups can connect and collaborate successfully.

• Handle client communications, respond to inquiries, and assist in resolving issues.
• Serve as the first point of contact for the client services/communications department.
• Provide interpretation support to help staff understand client needs and concerns.
• Review documents to ensure accuracy, proper terminology, and compliance with program directives.
• Collaborate with cross-functional teams to deliver comprehensive client support.
• Translate and transcribe information accurately and in a timely manner.
• Escalate complex issues to the appropriate department when needed.
• Maintain confidentiality of sensitive information while upholding ethical standards.
• Stay informed on program requirements, directives, and objectives to ensure service quality.
• Work collaboratively within a team environment, adapting quickly to changing needs and priorities.

• Professional fluency in Spanish and English (both spoken and written); ability to translate and interpret with clarity and accuracy.
• Strong English writing and editing skills with attention to detail and professionalism.
• Ability to interpret colloquial expressions, slang, and coded language while conveying the intended meaning in English.
• Experience translating both complex technical content and informal communications.
• Demonstrated ability to interpret complex concepts accurately while maintaining the original message’s intent.
• Strong verbal and written communication skills.
• Familiarity with documentation review processes and compliance standards (experience with government-regulated processes preferred).
• Relevant professional interpretation or translation experience (experience working with diverse, immigrant, or refugee populations is highly valued).
• Cultural awareness, sensitivity, and ability to build trust with clients and colleagues.
• Ability to work collaboratively in a team environment and manage sensitive information confidentially.
• Language proficiency testing (e.g., ILR Level 2 or equivalent) may be required.

Entry level

Full-time

Other

Transportation, Logistics, Supply Chain and Storage

Washington, DC $37,336.00-$54,204.80