Operations Manager, Hotel Valet Parking Arlington, Virginia,

Overview

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences. We are reimagining parking to enable millions of consumers to just "drive in and drive out" and aim to power checkout-free experiences everywhere, making everyday living, working, and playing faster and more convenient.

• Manage a team of hourly employees
• Schedule shifts and verify time and attendance tracking
• Plan, organize and manage the work of hourly team members, ensuring deployment aligns with organizational requirements and Metropolis standards
• Interview, hire and develop team members
• Ensure team members complete all necessary training
• Create, implement, and manage forecasting, planning, and budgeting for assigned location(s)
• Control spending and keep expenses within the approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching staff
• Work closely with the client to define performance measurements and execution
• Ensure all client operational documentation is complete and recorded for client and Metropolis records
• Ensure Metropolis standards of customer service are met
• Greet customers and clients in a courteous manner
• Communicate with customers and staff for inquiries about parking, locations, and services
• Observe and coach team members to meet customer service standards
• Implement company initiatives and processes
• Conduct timely and constructive performance evaluations
• Perform other operational responsibilities as required by the needs of the location

• High School Diploma or GED required
• Ability to plan and manage time for multiple tasks to meet deadlines
• Strong interpersonal skills; ability to communicate with team members and customers
• Ability to detect safety concerns and address them
• Effective written and verbal communication
• Ability to maintain confidentiality of work-related information
• Ability to work in a diverse environment with a focus on inclusion
• Good work habits and willingness to work extended hours when needed to meet deadlines
• Ability to work onsite with a flexible schedule, including evenings, weekends, and holidays, to support a 24/7 environment

• Some college preferred
• Prior business experience preferred
• Scheduling and payroll knowledge a plus

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. We strive for an inclusive culture where everyone has a voice and the best idea wins.

Metropolis is an equal opportunity employer. We make hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity and sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.