Account Manager, District Partnerships

Base Pay Range

$85,000 - $95,000

ABOUT 4

MATIV Technologies 4

MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, San Antonio, Austin, Kansas City, and Phoenix, simplifying operations and expanding services for families. Every school day, 4

MATIV manages outsourced vendors and operates a contact center supporting more than 25,000 student trips across over 1,000 routes for schools across the country.

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

The Account Manager, District Partnerships is a highly organized, customer-focused leader who will oversee key components of 4

MATIV’s partnership with Prince William County Schools (PWCS) – one of the largest school systems in Virginia, serving over 90,000 students. As 4

MATIV expands its district services line over the next 1‑3 years, this role is expected to grow to include oversight of additional district operations.

This person will serve as the primary relationship owner for PWCS’s customer service and outsourced vendor management work streams. They will be responsible for the successful execution of these two core components of the partnership and will participate regularly in meetings with PWCS transportation leaders—including the Director and Assistant Directors—while closely coordinating with 4

MATIV’s District Services Routing Manager and 4

MATIV senior leaders who engage with PWCS cabinet members and the Superintendent.

The Account Manager will lead daily operations across multiple outsourced vendors and staff to ensure outstanding service delivery and client satisfaction. They will manage vendor relationships and billing negotiations, oversee supplemental contact center staff, and act as the central operational point of contact for PWCS transportation leaders. The ideal candidate brings strong account management skills, knowledge of school transportation operations, knowledge of customer service / call center operations, comfort with complex data and managing vendors, and exceptional customer‑relationship instincts.

This is a high‑visibility, high‑impact role, temporarily reporting directly to 4

MATIV’s CEO, with significant collaboration with the Chief of Client Services and opportunities for growth as 4

MATIV’s district partnerships expand.

Washington DC metro area – Hybrid:
Primarily remote with weekly in‑person responsibilities at PWCS central office (1‑2 days per week expected in the office, with more possible at the start of the engagement and the start of the school year).

• Serve as 4
  
  MATIV’s primary operational contact and trusted partner for PWCS customer service and outsourced vendor operations, managing day‑to‑day communication and coordination across all components of the contract
• Build and maintain trust with district transportation leaders and staff through consistent delivery, transparent updates, and proactive service
• Identify risks or challenges proactively, coordinate internal and external problem‑solving, and elevate issues appropriately
• Lead ongoing performance reporting to stakeholders; coordinate with and support 4
  
  MATIV senior leadership who will be engaged at a strategic level with the transportation department

• Lead daily management of PWCS’s outsourced transportation vendors (e.g., Hop Skip…