Senior Program Manager

Peraton is seeking a Senior
Program Manager (PM) to lead a large-scale, mission-critical IT managed services program spanning seven integrated service towers. The PM serves as the single accountable leader and primary point of contact to the customer, owning all aspects of program performance, delivery, financial health, personnel management, and continuous service improvement.

Location: Arlington, VA (On-Site / Hybrid)

The program encompasses the full lifecycle management of enterprise IT infrastructure across two data centers, six DC-area headquarters locations, and nationwide field and regional offices.

Service towers include:

• Data Center Operations (DCO)
• Network Services
• Unified Communications (UC)
• Client Services (CS)
• Service Desk (SD)
• Monitoring & Event Management (MEM)
• Cloud Operations (CO)
• Cross Functional Services

Day to Day

Roles and Responsibilities:

Program Leadership & Customer Relationship Management

• Serve as the executive-level interface to customer leadership.
• Build and maintain trusted advisor relationships at senior government levels; proactively identify risks, opportunities, and strategic initiatives.
• Lead periodic program reviews, quarterly business reviews (QBRs), and executive briefings; represent Peraton's performance with accuracy and transparency.
• Ensure contractor compliance with the FDIC governance model — all approvals, change authorities, and RACI responsibilities exercised in accordance with the SOW.

Service Delivery & SLA Compliance

• Maintain responsibility for meeting all contractual Service Level Agreements (SLAs) across all seven towers, from Priority 1 outage response (within 5–15 minutes of detection) to patch identification windows, CMDB accuracy, and customer satisfaction targets.
• Champion a performance management culture with open dialogue, honest reporting, and corrective action plans when SLAs are at risk.
• Oversee 24/7/365 operational continuity requirements — no relief for physical closures, weather events, or FDIC-side delays unless Excused Performance criteria are formally met.
• Drive root cause analysis and problem management processes for recurring or major incidents.

Financial & Contract Management

• Own the program Profit & Loss (P&L), including labor, subcontractor, material, and contractor-borne costs (OEM support, spare parts, warranties, EOC infrastructure).
• Manage contract modifications, task order/delivery order execution, and Estimates at Completion (EACs).
• Ensure contractual financial obligations are met, including OEM Premier Support agreements (Microsoft, Cisco, IBM) and hardware bench stock requirements across all towers.
• Provide accurate and timely financial reporting to Peraton leadership and the customer as required.

Workforce & Subcontractor Management

• Recruit, develop, retain, and manage a multi-disciplinary team of Tower Leads, engineers, and operational staff across all service towers.
• Ensure Tower Leads hold required ITIL certifications and minimum experience qualifications
• Manage subcontractor relationships, teaming partner performance, and flow-down of contractual requirements.
• Maintain full compliance with U.S. citizenship requirements for sensitive positions (Network, Service Desk, and Bank Examination roles).

Technology & Transformation

• Provide strategic oversight across a complex, multi-platform environment: mainframe (z/OS), VMware, Citrix, Windows/Linux/Solaris, Avaya, Office 365, AWS/Azure, Service Now, McAfee/Carbon Black, and more.
• Drive technology refresh initiatives, annual capacity planning, and quarterly evaluations to keep FDIC infrastructure current.
• Support a cloud adoption roadmap (IaaS, PaaS, SaaS) and ensure contractor operations integrate seamlessly with cloud platforms.
• Champion automation, continual service…