Cafe Manager

The Café Manager is the leader of the retail store and the primary point of contact for the café team. This role demands a proactive, resourceful leader who can make sound decisions under pressure. The Café Manager acts with urgency and strong judgment to address dynamic challenges—whether coordinating timely repairs for critical equipment, resolving unexpected staffing issues, or stepping in to ensure operations run smoothly.

With a hands-on approach and strong leadership presence, they prioritize professionalism, open communication, and exceptional customer engagement. The Café Manager fosters a high-performing team and a welcoming environment while embodying Commonwealth Joe’s core values of excellence, humility, teamwork, and continuous learning.

• Accountable for achieving monthly and quarterly financial, product, and brand objectives at the café.
• Leads and directs the team to set goals, align priorities, and execute initiatives in support of company objectives.
• Proactively identifies opportunities to improve operations, team effectiveness, guest experience, and profitability, bringing forward thoughtful recommendations and proposed solutions.
• Uses data and reporting tools to analyze trends, diagnose challenges, and inform operational and people decisions.
• Manages store performance metrics, including sales targets, customer satisfaction, labor cost percentages, COGS, and shrink, ensuring alignment with overall business goals.
• Manages monthly COGS targets through effective inventory management, purchasing decisions, waste reduction, and data analysis.
• Manages monthly labor targets through thoughtful scheduling, deployment planning, and active participation on the floor when needed.
• Ensures the café is adequately staffed at all times, proactively addressing call-outs and unexpected staffing challenges, including stepping in to fill roles as necessary.
• Oversees recruitment, onboarding, training, and ongoing development of team members, fostering a culture of learning, craftsmanship, and accountability.
• Develops internal talent, identifies future leaders, and builds bench strength to support long-term store stability.
• Coordin…

The Café Manager directly supervises all café employees and is responsible for the overall leadership, coordination, and performance of the retail team. This role carries full supervisory responsibility and is exercised in accordance with Commonwealth Joe policies and all applicable laws.

Responsibilities include recruiting, hiring, onboarding, training, scheduling, and directing work; setting and evaluating performance expectations; coaching and developing team members; recognizing performance; administrating ...

• High school diploma or GED required.
• Minimum of 2 years of management experience leading teams.
• Experience working in a retail and/or service-driven environment; café or hospitality experience strongly preferred.
• Demonstrated attention to detail with high standards for quality, presentation, and execution.
• Strong verbal and written communication skills, with the ability to effectively engage individuals across a range of roles, skill sets, and perspectives.
• Serv Safe certification required (or ability to obtain within a defined timeframe).

• Passionate about coffee, hospitality, and delivering exceptional guest experiences.
• Demonstrates a proactive, “can‑do” mindset and seeks practical, effective solutions.
• Quick learner with strong analytical, problem‑solving, and decision‑making skills.
• Balances attention to detail with the ability to think strategically and see the big picture.
• Effectively prioritizes and manages multiple responsibilities in a fast‑paced environment.
• A…