Senior Facilities Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking a Senior Facilities Manager to provide leadership and operational oversight across a geographically dispersed portfolio of approximately 16 facilities throughout the Washington, DC metropolitan region. This role will serve as a senior facilities leader within the portfolio, responsible for the performance of assigned facilities and the direct leadership of Facilities Managers. The Senior Facilities Manager will translate numerous competing operational demands into clear priorities, establish consistent operating practices, drive accountability, and provide senior leadership with concise assessments of facility conditions, operational risks and required decisions.

The successful candidate will operate effectively above the individual work-order level while maintaining sufficient knowledge of facility conditions and operational activity to make informed decisions. This position requires a proactive leader who can lead through others, anticipate risk, resolve issues at the appropriate level and elevate material business concerns to the IFM Director.

• Maintain operational accountability for approximately 16 facilities across DC, Maryland, and Virginia, ensuring awareness of facility conditions, risks, vendor performance, and work-order metrics.
• Balance and prioritize competing demands including work orders, incidents, projects, client requests, preventive maintenance, and operational initiatives across the portfolio.
• Lead response and recovery efforts for significant facility incidents and business disruptions while ensuring proper documentation, inspections, compliance, and operational records.
• Identify recurring operational problems and implement sustainable corrective solutions instead of relying on repeated reactive interventions.
• Directly manage, coach, and develop assigned Facilities Managers, setting clear performance expectations while delegating effectively and maintaining appropriate oversight rather than personally handling every task.
• Serve as primary escalation point for Facilities Managers, resolve issues at appropriate levels, and differentiate urgent matters from business-critical priorities when elevating risks to the IFM Director.
• Build trusted relationships across client leadership, landlords, vendors, and functional partners; translate complex facilities issues into concise, business-focused updates for executive stakeholders identifying impact, risk, action, ownership, and timeline.
• Anticipate operational problems, challenge incomplete information, ensure due diligence before major decisions, and elevate material risks before they become client-facing failures.
• Drive vendor accountability, monitor service levels and performance through Corrigo CMMS, manage work-order aging and prioritization, and identify trends to improve portfolio performance.
• Support financial management including invoice validation, forecasting, and cost control; ensure work is properly scoped and authorized within established controls while identifying and escalating significant variances or financial risks.

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