Director of Impact & Evaluation

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Impact & Evaluation builds and leads the USO's enterprise capability to measure, understand, and communicate the difference the USO makes in the lives of service members and their families. Reporting to the Vice President, Strategy, Innovation & Program Management Office (SIPMO), the Director sets the methods, evidence standards, and evaluation practices that show where the USO creates value, where it can improve, and where it should invest next.

This turns complex quantitative and qualitative evidence into clear, decision-useful insights. Those insights shape strategy execution, program and investment choices, and organizational learning. As the enterprise steward of impact measurement, the Director ensures that what the USO says about its impact is both compelling and credible. The Director partners across enterprise functions to strengthen impact storytelling and to establish the USO as an evidence-based thought leader in the military-serving nonprofit community.

Principal Duties and Responsibilities (
* Essential Duties)

• Lead the design, implementation, and continuous improvement of the USO's enterprise impact measurement, evaluation, research, and learning framework.
• Translate the USO's Theory of Change and logic models into practical outcome frameworks, indicators, evaluation questions, and learning agendas aligned with the enterprise strategic plan.
• Establish and maintain enterprise standards for:
  • Outcome definitions
  • Survey and non-survey methods
  • Data quality and evaluation rigor
  • Documentation
  • The appropriate use of evidence
• Design measurement approaches that are credible, proportionate, and feasible across the USO's diverse programs, locations, and constrained military operating environments.
• Develop and execute a sequenced evaluation plan for the program portfolio and priority initiatives. Coordinate internal and external studies to inform decisions about whether to scale, sustain, redesign, or discontinue investments.
• Build evaluation into…