Director of Impact Measurement & Evaluation

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.

Don’t just take our word for it - our people have spoken. According to the Great Place to Work®  survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not "just a job"
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Impact Measurement & Evaluation builds and leads the USO's enterprise capability to measure, understand, and communicate the difference the USO makes in the lives of service members and their families. Reporting to the Vice President, Strategy, Innovation & Program Management Office (SIPMO), the Director sets the methods, evidence standards, and evaluation practices that show where the USO creates value, where it can improve, and where it should invest next.

This turns complex quantitative and qualitative evidence into clear, decision-useful insights. Those insights shape strategy execution, program and investment choices, and organizational learning. As the enterprise steward of impact measurement, the Director ensures that what the USO says about its impact is both compelling and credible. The Director partners across enterprise functions to strengthen impact storytelling and to establish the USO as an evidence-based thought leader in the military-serving nonprofit community.

• Lead the design, implementation, and continuous improvement of the USO's enterprise impact measurement, evaluation, research, and learning framework.
• Translate the USO's Theory of Change and logic models into practical outcome frameworks, indicators, evaluation questions, and learning agendas aligned with the enterprise strategic plan.
• Establish and maintain enterprise standards for:
  • Outcome definitions
  • Survey and non-survey methods
  • Data quality and evaluation rigor
  • Documentation
  • The appropriate use of evidence
• Design measurement approaches that are credible, proportionate, and feasible across the USO's diverse programs, locations, and constrained military operating environments.
• Develop and execute a sequenced evaluation plan for the program portfolio and priority initiatives. Coordinate internal and external studies to inform decisions about whether to scale, sustain, redesign, or discontinue investments.
• Build evaluation into pilots and innovation initiatives from the start. This includes hypotheses, success measures, evidence thresholds, feedback loops, and scale-or-stop criteria.
• Identify patterns across programs, populations, and locations. Show where the USO is creating value, where evidence is limited, and where strategy or execution should adapt.
• Synthesize evidence into clear implications, options, and recommendations for the VP of SIPMO, senior leadership, and the Board of Governors.
• Integrate evaluation findings into portfolio reviews, governance discussions, initiative decisions, and performance reporting.
• Align outcome measures with enterprise KPIs, scorecards, and the three-year execution horizon, while retaining clear ownership of impact methodology.
• Produce recurring…