Field Service Technician

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Direct message the job poster from Rapiscan Systems

Responsibilities:

• Install, repair, and maintain equipment in the field.
• Meet contractual requirements for metrics, reporting, and customer management.
• Respond promptly to emergency and non-scheduled service calls within established response times.
• Ensure daily service repair needs are met and drive customer satisfaction at assigned sites.
• Complete scheduled maintenance within deadlines.
• Document all maintenance and repairs, submitting paperwork on time.
• Order, install, and return parts following regulations.
• Maintain a safe and clean work environment, adhering to safety procedures and workmanship standards.
• Report safety incidents and work with management on corrective actions.
• Complete all training courses timely with passing grades.
• Uphold the company’s core values:
  Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report quality problems or defects for corrective action.
• Perform other duties as assigned to meet business needs.

Qualifications:

• Associate of Science degree in electronics or related technical discipline, or equivalent military training/experience.
• 4-6 years of experience in a field service environment, x-ray industry experience preferred, or a Bachelor of Science degree in electronics, engineering, or related field.
• Knowledge of electronic and mechanical assemblies, wiring diagrams, and schematics.
• Familiarity with test equipment (DVM, oscilloscope) and experience with high voltage and x-ray equipment preferred.
• Strong communication skills, both oral and written.
• Detail-oriented, organized, self-motivated, and interpersonal skills.
• Proficient in MS Office and quick to learn specialized software.
• Team player capable of working under pressure with minimal supervision.
• Flexible schedule, including non-standard hours, weekends, and holidays.
• Available for travel on short notice, including overnight stays.
• Willingness to travel 75% by air or car.
• Ability to pass a comprehensive background check, including Sensitive Security Information (SSI).

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job functions:
  
  Manufacturing, Production, Engineering
• Industries:
  Defense, Space Manufacturing, Appliances, Electrical, Electronics Manufacturing

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