Assistant Community Manager

Assistant Community Manager at KETTLER

Harvey Hall, Arlington, VA

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and a positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling all aged delinquency collection practices.
• Processing all move‑in and move‑out protocols to ensure proper accounting of resident ledgers.
• Processing all renewals.
• Handling leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market and promote the property.
• Understand the current sub‑market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high‑performing, customer‑focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

• 2+ years of residential property management experience OR a 4‑year bachelor’s degree in a related field.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord‑Tenant laws, Fair Housing mandates, and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market‑rate segment is preferred.
• Extensive knowledge of property management software programs.
• If in New Jersey, must obtain a Real Estate License within 120 days of the hire date.

• Entry level

• Full-time

• Marketing and Sales