Assistant Manager

Assistant Manager, Guest Experience | Downtown DC

District of Columbia, United States
Salary: $27.31 - $46.19 per hour
Posted 1 week ago

Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

• Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager.
• Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented.
• Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service.
• Assists other team members to complete opening, closing, and preparation lists.
• Actively manages others by working hands‑on in preparing food, servicing customers and overseeing the coordination of deliveries.
• Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash by adhering to cash handling and reconciliation procedures.
• Fills in where needed to ensure customer service standards and efficient operations.
• Assists in product management confirming all products are received in correct unit count and condition and that deliveries are performed in accordance with brand standards.
• Identify labor or food cost, and take specific actions to impact those figures positively.
• Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved.
• Be knowledgeable of policies regarding human resources.
• Provide suggestions and recommendations to General and Regional Managers.
• Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications.
• Perform other duties as assigned.

• Promotes company policies and advocates for Team Washington.
• Assures proper attendance and actions.
• Provides and receives positive feedback and/or constructive criticism.
• Maintains good communication with co-workers.
• Serves as a resource for co-workers.
• Cross‑trains; learns how role interacts with other departments.
• Works with manager and management to solve problems, providing suggestions as needed.
• Maintains clean and organized work area, taking ownership of surroundings.
• Maintains appropriate confidentiality in information.

• Must be able to perform each essential function satisfactorily.
• Ability to pass applicable company background checks.
• Excellent written and verbal communication skills in interactions with management and customers.
• Superb ability to multi‑task.
• Ability to function in a dynamic, fast‑paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Ability to lead the team on duty.

All information will be kept confidential according to EEO guidelines.